If your tracking number shows no movement, the order has been shipped and left our facility. However, the carrier hasn't scanned the package yet. And, unfortunately, this happens more than we'd like to admit. After the package leaves our warehouse, the only information we have is what the tracking number indicates.
If it has been less than 7 days since the order was shipped, wait for another 24-48 hrs and then your tracking number may show movement.
But, if it has been longer than 7 days, the carrier may have lost the package in transit. According to our Shipping Policy, Vicky Cakes is not responsible for lost/missing packages.
In this case, please contact your carrier to file a claim.
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