Vicky Cakes does not accept returns due to the nature of food products and to ensure the safety of all customers.
Defects and Incorrect Products
Please inspect your order upon reception and contact us immediately if the item is defective or if you received the wrong item so that we can evaluate the issue and make it right. To better serve you, please take photos of the damaged or incorrect items.
Refunds
To inquire about a refund on defective products, please contact us. Products are deemed defective at Vicky Cake’s discretion. If the products are deemed defective, they can be refunded at partial or full refund to the credit card on file.
If you purchased with a gift card, a new gift card will be provided. Please note that minor damage to the packaging is not considered defective.
Examples of defective products include a manufacturer’s defect, a defect in the bag, or improper sealing/closure.
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